Shipping

Thank you for choosing www.onisorganicfacials.com for your shopping needs. We are committed to providing you with a seamless and convenient shopping experience, including transparent and reliable shipping services. This Shipping Policy outlines important information about the shipping of products purchased from our website.

1. Shipping Methods and Partners

We utilize a dropshipping model to fulfill orders, which means that our products are shipped directly from our trusted suppliers to your delivery address. We work with a network of reputable suppliers and logistics partners to ensure that your orders are delivered efficiently and on time.

2. Processing Time

Please allow 1-3 business days for order processing. During peak seasons and holidays, processing times may be slightly longer. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

3. Shipping Times and Delivery

Shipping times vary depending on the destination and the product you have ordered. Most products are delivered within 5-10 business days from the date of shipment, but some items may take longer. Please note that shipping times may be affected by factors such as product availability, customs clearance, and unforeseen circumstances.

4. Shipping Costs

For all Osmosis products, we offer a flat-rate shipping fee of $15. This means that regardless of the size, weight, or destination of your order within our Osmosis product line, you will pay a consistent $15 for shipping. We may offer free shipping promotions for certain products or order amounts on occasion, so please check our website for any ongoing offers.

5. International Shipping

We regret to inform you that we do not offer international shipping at this time. Our services are currently limited to domestic orders only. We apologize for any inconvenience this may cause and appreciate your understanding. Please check back with us in the future as we may expand our shipping options to include international destinations.

6. Order Tracking

You can track the status of your order using the tracking information provided in your confirmation email via Osmosis Shipping & Handling. Please allow some time for tracking information to become available as it may take a day or two to update in the system.

7. Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us via email or phone as soon as possible. Once an order has been processed and shipped, it may not be possible to make changes.

8. Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact us immediately. We will work with our suppliers and logistics partners to resolve the issue and ensure your satisfaction.

9. Contact Information

If you have any questions or concerns about our shipping policy or your order's status, please don't hesitate to contact our customer support team at onisorganicfacials@gmail.com.

10. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.

By placing an order with www.onisorganicfacials.com, you agree to abide by the terms and conditions outlined in this Shipping Policy.

Thank you for shopping with us, we look forward to serving you!

ONI'S ORGANIC FACIALS

Returns

Thank you for your product purchase! We want you to be completely satisfied with your purchase and to ensure you are, please make sure you have had your esthetics professional assess your skin and/or wellness condition and walk you through the proper use and contraindications of your product purchase. If for any reason you did not receive an assessment or consultation please let us know. 

  • Returns are handled on a case-by-case basis and are reviewed by management prior to any credit or exchange of product. If a return is approved product must be in its original state as they were on the day purchased, unopened, and include the gift with purchase when applicable. 

  • Within six (6) months of purchase, Accounts can return products for credit for approved reasons, including but not limited to, defective or damaged products or adverse reactions. 

  • Returns will not be accepted for Osmosis Beauty Wellness Supplements and Elixirs, empty containers, improper use of products, expired products, or buyer's remorse. 

  • All Returns may be subject to a 25% restocking fee. 

  • Approved refunds may be subject to a 5% service fee. 

  • Missing/damaged products in each order must be reported within 3 business days of receipt.